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Company profile

Performance Standards

 

About Us

About Us

PRACTICE PROFILE

PMC was set up in 2002 by Steve Hunt and Dave Porthouse. The company has grown steadily since 2002 on the back of new business wins and now employs some 26 technical and support staff. We are committed to a program of expansion and plan to grow considerably throughout 2008 and into the future.

"We are now able to provide a nationwide service to the insurance industry dealing primarily with building related claims."

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TECHNICAL EXPERTISE

We employ well qualified technical staff, all of whom have the appropriate knowledge and experience to deal with the type and size of loss allocated to them.

The principles of ‘FSA Compliance’ are adopted and we have a robust process of staff evaluation by means of a ‘Skills Check’ procedure to ensure key staff competencies.  We undertake regular reviews of competence and a training regime is in place to address any areas of weakness. 

We recognise the importance of continuity throughout a claim and thus, the appointed Project Manager retains overall responsibility for the claim from start to finish.  Whilst the Contracts Manager will provide a first point of contact for the policyholder during the course of the remedial works, the policyholder is also able to continue to liaise directly with the Project Manager. 

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WEALTH OF EXPERIENCE

"Our technical staff are well qualified and respected engineers and surveyors, all of whom have gained experience in the type of work that they are required to complete."

We recognise that the skills and abilities of our staff will vary and through the processes described above are able to ensure that the staff member appointed has the appropriate level of expertise and experience to deal with the claim or aspect of the claim concerned.
This means that each Project Manager is able to deal effectively with all aspects of claim management.

Particular importance is attached to the skills and abilities of the Project Manager to deal effectively with the general public and to effectively and equitably apply the terms and conditions of the policy.

A similar philosophy is adopted in the recruitment of experienced Contracts Managers who arrange pre-contract meetings, inspect the repairs works, check and certify valuations and confirm the satisfactory completion of the repairs.

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A COMPLETE PACKAGE

With the additional expertise available from the Steve Hunt Partnership, PMC is able to offer the complete package from initial visit through to the design and implementation of large-scale remedial works.

The Steve Hunt Partnership is a traditional civil & structural engineering consultancy operating from the same premises in Warrington. This consultancy therefore provides additional engineering and surveying expertise when required.

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OUR MANAGEMENT TEAM

  • Steve Hunt (Director)
  • BSc, CEng, MICE, MIStructE

Steve has been involved with insurance subsidence work since 1980, originally in his employment with a national consulting engineer. In 1990 he joined a national loss adjusting practice as a Regional Engineer, dealing with all types of engineering related claims, including subsidence. In 1991 he formed Steve Hunt Partnership Ltd as a traditional civil and structural engineering design practice, also dealing with building related insurance claims and Steve has mainly concentrated on subsidence claims ever since. In 2002 he formed a new company, PMC (NW) Ltd with Dave Porthouse, to deal specifically with building related insurance claims.

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  • Dave Porthouse (Director)
  • MRICS, MBEng, ACII, ACILA

Dave qualified as a chartered surveyor in 1981 and in his early career was engaged with traditional quantity surveying work. In 1984 he joined a national loss adjusting company and then began to deal with all types of building related insurance claims. After progressing to Regional Surveyor he left to become a founder partner in Garsides Loss Adjusters in 1992 which was subsequently purchased by McLarens in 1998. Dave left Capita McLarens in 2002 to form PMC (NW) Ltd with Steve Hunt.

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  • Rob Moss (Associate Director)
  • MRICS, MAPS, ACII, ACILA, FIFAA

Rob gained 13 years surveying experience before embarking on a career in insurance loss adjusting in 1985. He has since gained a great deal of experience in many areas of insurance, including subsidence, large commercial property losses, public liability, business interruption and general construction claims. In recent years he has been more involved with domestic subsidence claims and major building losses and has been responsible for the management of a dedicated project management claims unit servicing several major insurers. He joined PMC in 2006 and was promoted to Associate Director level in 2007.

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  • Alan Milburn (Associate Director)
  • BSc, CEng, MICE, MIHT

Alan is a Chartered Civil Engineer. He has worked both in the UK and abroad, spending 6 years in the Middle East. In his early career he worked on several major civil engineering and building projects. In 1991 Alan moved into loss adjusting and progressed to Regional Project Manager level with a major loss adjusting company, dealing mainly with subsidence claims. In 1999 Alan joined a major Insurer as one of 5 Regional Engineers where he recruited and established an in-house engineering and surveying team and dealt with a variety of major projects to help develop the Insurers subsidence business. Alan joined PMC in May 2007 as an Associate Director.

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  • Mark Griffiths (Associate Director)
  • BSC, CEng, MICE, FCILA, FUEDI-ELAE

Mark graduated in Civil Engineering in 1983 and spent the first 5 years of his working life on mainstream engineering projects in South Africa and the UK. Mark has been involved with insurance work since 1990 and is both a Chartered Engineer and a Chartered Loss Adjuster. He has held the position of Director in two major international firms of loss adjusters and has played a particularly active role in developing their subsidence business. As a member of the CILA Subsidence Special Interest Group he continues to play an active role in improving many aspects of the insurance subsidence product in the general marketplace. Mark joined the senior management team of PMC in February 2008.

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  • Martin Gent (Associate Director)
  • BSC (Hons), MRICS, FCILA, FUEDI-ELAE, RMaPS

Martin qualified as a Chartered Surveyor in 1990 and in the same year entered the loss adjusting profession. He became a Chartered Loss Adjuster in 1997. Working for a national Loss Adjusting Company Martin gained experience in a wide range of loss types and values and progressed to Office Manager level. Originally based in NE England he relocated in 1997 to SE England where he opened and managed a new project managed subsidence office. In 2002 he then worked for two years as a Unit Partner developing project managed perils and a contractor network and between 2004 and 2007 he worked for a national loss adjusting company managing and developing their Surveying Services operation before joining PMC as an Associate Director in April 2008.

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Performance Standards

MARKET LEADING PERFORMANCE

At PMC, we are committed to ensuring that our performance meets and exceeds the standards set by our clients and customers.  This is achieved through a programme of detailed monitoring and continued improvement.

"We have processes and protocols in place that ensure that we comply with the relevant FSA (Financial Services Authority) regulations."

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DETAILED MONITORING

Our Senior Management Team is involved in monitoring standards of both quality and service to ensure that our performance remains at the highest possible level.  This is achieved by having regular consultations, audits and appraisals of all staff at all levels.

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CONTINUED IMPROVEMENT

At PMC we actively encourage feedback from Clients, Customers and Staff.  We hold regular strategic review meetings at which our processes, procedures and individual cases are discussed and best practice is shared.  This ensures that our products are consistent, clear and in keeping with the overall Company ethos.

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Customer Feedback

We appreciate our clients' feedback and think that listening to our clients' views and comments is one of the most important factors in setting our excellent standard of customer service and claim handling.

"If you would like to contribute to our feedback program please contact us."

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Contact Us

Please click here for our contact details and online form.